ORDERING ONLINE

1. Select Product
   
   Select SHOP from the website navigation to browse all products, categories or collections. Select the product you are interested in by clicking the photo for a complete description and close-up images.

2. Add to Cart
   
   Choose your desired colour, size and quantity, then click ADD TO CART to purchase. A summary checkout page will appear on your right screen and you can choose to CONTINUE SHOPPING or CHECKOUT.

3. Review Your Bag
   
   Click on the SHOPPING CART icon on the upper-right section of the website to review your items. Prices shown are not including taxes and shipping.

4. Check Out
   
   Shipping costs are calculated based on parcel weight and destination. Choose your shipping method.

5. Sign In
   
   If you have an account, sign in using your registered email address so your order appears in your account history

6. Review Your Order
   
   Review the list of items that you want to purchase and your personal details.
   If you have a discount code, key it in the discount tab. Click CONTINUE TO SHIPPING METHOD to submit your order.

7. Shipping Method
   
   Shipping cost is calculated based on total parcel weight and location. Choose your shipping method and click CONTINUE TO PAYMENT METHOD to make payment.
   
   
8. Payment Method
   
   There are several payment methods to choose from:
   Credit/debit cards, Apple Pay and Google Pay via Airwallex; online banking (FPX), supported digital wallets and other payment options displayed at checkout, including eligible instalment providers.
   
   Click COMPLETE YOUR ORDER.
   
   
9. Finish shopping.
   
   You will receive an order confirmation e-mail with Order No. for your future reference.
   Once payment is completed, you will receive an email confirming your order.

PAYMENT METHOD

• Paypal
  
  You will be redirected to Paypal payment gateway. Payment must be made based on your country currency.

• Credit/Debit Card
  
  Please click on Paypal tab to be redirected to Credit or Debit Card payment gateway. Please make sure your details are correct before proceeding.

• Local Online Banking/e-wallet
  
  Please select iPay88 and choose your online banking sites. You will be directed to the site to complete payment. 

ORDER STATUS

You can always check the status of your order by clicking on the account info navigation bar. We will be happy to make any changes to your order if you contact us at hello@anaabu.co before it has been processed. No changes or cancellation is allowed once item has been processed.

ORDER CANCELLATION

We understand if you have made an impulsive order.

You can cancel your order within two (2) hours upon purchase, or before the order is being processed for shipment, whichever comes earlier.

Please email our Customer Service at hello@anaabu.co to proceed with the cancellation. Our team will review and proceed with the cancellation if the request is within the rules.

Refund will be made as follows:

• Manual Payment via Cash Deposit Machine/Online Transfer: Full refund
• Payment via iPay88 (within Malaysia): 3% charge
• Payment via Paypal: 5% charge
• Overseas payment made using Credit Card/eGHL: 3% + RM10 charge

SHIPPING & HANDLING

Your order will be shipped once order and payment is completed. Our shipping days are from Monday-Friday (excluding Public Holiday).

Orders are dispatched within two (2) business days after payment confirmation, excluding weekends and Malaysian public holidays. Delivery times vary by destination and courier.

Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance.

RATES

We deliver worldwide. The posting rate is determined by actual or volumetric weight, whichever is higher.

MALAYSIA

Zone 1 - Peninsular Malaysia 

Zone 2 - Labuan, Sabah & Sarawak

INTERNATIONAL:

Charges based on weight from 0.1kg.

Emergency Situation Surcharges (ESS) and Fuel Surcharge are applied to the rates.

* Final cost for the weight will be calculated upon checkout. Maximum weight can be placed is 10kg.
* Reach us through email hello@anaabu.co if you have further questions on the shipping rates.

SHIPPING RULES & RESTRICTIONS

We are not responsible for merchandise risk of loss after the order has been delivered to the courier and tracking no has been updated.

We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.

Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance.

If we make an error with your order, we will cover the shipping costs required to resolve it.

IMPORT DUTIES & TAXES

Orders shipped outside of Malaysia may be subjected to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; ANAABU has no control over these charges, nor can ANAABU predicts what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

TRACKING YOUR SHIPMENT

Once your order has been shipped, you will receive an automated e-mail with your tracking information.
Please allow 24 hours for the status of the shipment to correctly display at courier page.

To track your parcel, please click here.

NEED MORE HELP?

Please feel free to contact us with any questions at hello@anaabu.co.

Customer Service Hours
Monday-Friday 11AM-5PM