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RETURN & EXCHANGE


RETURN & EXCHANGE POLICY


Our policy lasts 14 days. If 14 days have gone by since your delivered date, unfortunately we can’t offer you a refund or exchange.

 

RETURN & EXCHANGE TO DIFFERENT COLOURS, SIZES OR DESIGNS

  • If you have bought wrong colour, size or design, you can return and exchange the order within 14 days from receiving the items (subject to stock availability).
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
  • You will have to submit a return request at our returns centre here.
  • Once your original order is received and inspected, we will send you an email to notify you that we have received it. 
  • We will proceed to refund your order in store credit. You will receive an email with store credit code.
  • Next, you have to create a new order based on your exchange request. 
  • Please fill in the store credit code at 'Discount Code' field to claim your store credit and proceed with payment for additional fee, if any (shipping fee or additional order).
  • The store credit has no expiry date and you may still use the remaining amount for your next purchase anytime. 
  • Postage charge for return & exchange for these reasons will be covered by customer.
  • Returns and exchanges for these reasons can only be done once for one order. 

RETURNS & EXCHANGES DUE TO FAULTY PRODUCTS OR INCORRECT ITEMS RECEIVED

  • If you have received a faulty products (any damage, torn or stained products overlooked by us) or if you have received incorrect items, you can return and exchange the order within 14 days from receiving the items.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact. 
  • Please prepare photos of the defect/incorrect items.You will have to submit a return request at our returns centre here
  • Once your original order is received and inspected, we will send you an email to notify you that we have received it. 
  • Please provide us the postage fee receipt in the email reply.
  • We will proceed to refund your order + exchange postage fee in store credit.
  • Next, we will create a new order for you using the store credit and ship the new order to you.
  • The store credit has no expiry date and you may still use the remaining amount for your next purchase anytime, if any.
  • Postage charge for return & exchange for these reasons will be covered by us.

 

RETURNS IN EXCHANGES TO STORE CREDIT

If you feel like the product is not right for you in any way, you can return the product to us in exchange to store credit within 14 days from receiving the parcel.

  • You will have to submit a refund request at our returns centre here.
  • Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in store credit.
  • If your returns are approved, then your refund in store credit will be processed and an email will be sent to you within 3 working days.
  • Please note that your refund in store credit is not inclusive of the shipping cost.

 

REFUNDS TO ORIGINAL METHOD OF PAYMENT DUE TO FAULTY PRODUCTS

  • Refunds are allowed only due to manufacture faults by us such as overlooked stains, tore and broken zip etc.
  • We will not be responsible for any faulty not caused by us e.g: broken zipper once worn/ fabric shrinks once washed.
  • You will have to submit a refund request at our returns centre here.
  • Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
  • If your returns are approved, then your refund request will be processed to your original method of payment within 10 business days.
  • Please note that your refund is not inclusive of the shipping cost.

     

    SALE ITEMS

    • Only regular priced items are eligible for exchange and refund, unfortunately sale items cannot be exchanged and refunded.

     

    GIFTS

    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

    HOW TO START A RETURN/EXCHANGE?

    Just click here to start the return/exchange process.

    NEED MORE HELP?

    Email us at hello@anaabu.co if you have any questions. We are happy to help!

     


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