Shipping policy
SHIPPING & HANDLING
Your order will be shipped once order and payment is completed. Our shipping days are from Monday-Friday (excluding Public Holiday).
Orders placed Monday through Friday by 9.00 am (excluding holidays) are shipped the same day. Orders placed after 9.00 am or holidays are shipped the next business day. Orders placed on Saturday, Sunday and Monday will be shipped out the following Tuesday (excluding holidays).
Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance.
RATES
We deliver worldwide. The posting rate is determined by actual or volumetric weight, whichever is higher.
MALAYSIA
Zone 1 - Peninsular Malaysia
| Ninja Van Express (2-3 business days) | 0.1-1.0kg | RM8.00 |
| Ninja Van Express (2-3 business days) | 1.1-2.0kg | RM9.00 |
| Ninja Van Express (2-3 business days) | 2.1-3.0kg | RM10.00 |
| Ninja Van Express (2-3 business days) | 3.1-4.0kg | RM11.00 |
| Ninja Van Express (2-3 business days) | 4.1-5.0kg | RM12.00 |
| Ninja Van Express (2-3 business days) | 5.1-6.0kg | RM13.00 |
| Ninja Van Express (2-3 business days) | 6.1-7.0kg | RM14.00 |
Zone 2 - Labuan, Sabah & Sarawak
| Ninja Van Express (3-5 business days) | 0.1-1.0kg | RM13.00 |
| Ninja Van Express (3-5 business days) | 1.1-2.0kg | RM20.00 |
| Ninja Van Express (3-5 business days) | 2.1-3.0kg | RM33.00 |
| Ninja Van Express (3-5 business days) | 3.1-4.0kg | RM40.00 |
| Ninja Van Express (3-5 business days) | 4.1-5.0kg | RM50.00 |
| Ninja Van Express (3-5 business days) | 5.1-6.0kg | RM65.00 |
| Ninja Van Express (3-5 business days) | 6.1-7.0kg | RM75.00 |
INTERNATIONAL:
Charges based on weight from 0.5kg.
Emergency Situation Surcharges (ESS) and Fuel Surcharge are applied to the rates.
| Singapore (Ninja Van) | 3-7 business days | RM30.00 |
|
ZONE 1 (DHL)
|
3-7 business days | RM130.20 |
|
ZONE 2 (DHL)
|
3-7 business days | RM154.10 |
|
ZONE 3 (DHL)
|
5-10 business days | RM156.93 |
|
ZONE 4 (DHL)
|
5-14 business days | RM162.30 |
|
ZONE 5 (DHL)
|
5-14 business days | RM165.62 |
|
ZONE 6 (DHL)
|
5-14 business days | RM200.40 |
|
ZONE 7 (DHL)
|
|
|
|
All Other Countries (DHL) |
|
RM303.54 |
* Final cost for the weight will be calculated upon checkout. Maximum weight can be placed is 10kg.
* Reach us through email hello@anaabu.co if you have further questions on the shipping rates.
SHIPPING RULES & RESTRICTIONS
We are not responsible for merchandise risk of loss after the order has been delivered to the courier and tracking no has been updated.
We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.
Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance.
Free shipping will be given if there are mistakes done by our part in the order(s).
IMPORT DUTIES & TAXES
Orders shipped outside of Malaysia may be subjected to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; ANAABU has no control over these charges, nor can ANAABU predicts what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
TRACKING YOUR SHIPMENT
Once your order has been shipped, you will receive an automated e-mail with your tracking information.
Please allow 24 hours for the status of the shipment to correctly display at courier page.
To track your parcel, please click here.
NEED MORE HELP?
Please feel free to contact us with any questions at hello@anaabu.co.
Customer Service Hours
Monday-Friday 11AM-5PM
