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HOW CAN WE HELP YOU?

Go to our right sidebar and click on "Shop". Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within two (2) business days.

Our support team is always happy to guide you at any step!


Yes, we do! Here are the details of our walk-in store and stockists:



KEDAI FIZIKAL ANAABU (JOHOR BAHRU)

22, Jalan Tan Hiok Nee,

80000,Johor Bahru

Johor, Malaysia

Opening hours: 10AM-6PM, daily

 

Ilaika (Stockist)

17, Jalan 20/13, Taman Paramount

Petaling Jaya, 

Selangor, Malaysia

Instagram: ilaikaselectstore

 

 

 





You should receive an order confirmation email with an order number after placing an order. 

If you have not receive it, please check your spam or junk folder. If there aren't any, please contact us by live chat or email to hello@anaabu.co for us to assist you further.

We do not have a discount code for the first-time customer however, there are other ways to save!

1. Subscribe to our newsletter and get 10% OFF of your first order. You will receive an email with a discount code once you have subscribed to us.

2.ANAABU Rewards Programme:

Get your first 500 points and additional rewards if you create an account with us and place an order. Collect your points with every order and you can redeem your accumulated points in exchange for more discounts!

You and your friend will also save MYR10 each if you refer our page to your friend! 

For more info, you can check out our Rewards Program here.

Yes, sure you can! If you need to add any items to your original order or change your delivery address after order has been placed, please contact us via hello@anaabu.co. We will arrange for necessary changes and payment (if necessary) before order is shipped out. 

Unfortunately, if your item has been processed by our team, we cannot make any changes to your order.

Kindly take note that any necessary arrangement will be made during business hours.

You can make payment via bank transfer or e-wallet by using iPay88 (for Malaysian bank only). 

Please click on iPay88 button and you will be redirected to a secure page. Please follow their instruction to make payment.


Once payment is done, you will receive a confirmation order email with your order number. No payment proof needed! 

Yes, you can! Please click on Stripe or Paypal if you intend to make payment via credit or debit card. Please fill in your card information and follow the instructions given to complete your payment.

 

Credit and Debit Card payment is applicable for both local and international banks.

 

For international customers, you can make payment using credit/debit card through these platforms:

  • Paypal 
  • Stripe
  •  

 

Yes, you can! If you have any store credit balance due to your previous engagement with us i.e. shared your #reprojectanaabu video or refund order to store credit, you can use them as your discount code.

Please login to your account and click store credit. You can claim your store credit balance at any amount and you will be provided a discount code. Copy and paste your discount code at Discount Code field upon checkout and click 'Apply'. Your final bill will be updated on your checkout page for you to make payment.


*Please take note that store credit is counted as a discount, so it cannot be used in conjunction with another discount code.

If you have any discount code, you can use them to purchase our item at fraction of the price.

Please fill in the discount code at 'Discount Code' field upon checkout. Your final bill will be reflected at checkout page for you to make payment.


*Kindly take note that discount code is not applicable for Sale items.

Yes! We offer self-pickup from our studio in Subang Jaya and Kedai Fizikal Johor Bahru. However, please make an appointment with us 1 day before arrival. If you need an urgent collection, please email us at hello@anaabu.co. We will try our best to assist you from there.

 

Self-pickup location:

Base Studio

26, Jalan SS18/1A

SS18, Subang Jaya

Selangor

Business hours:

Monday - Thursday, 10AM-5PM GMT+8

 

Kedai Fizikal ANAABU, Johor Bahru

11, Jalan Tan Hiok Nee,

80000 Johor Bahru, 

Johor

Business Hours:

10AM-6PM Daily

Yes, we do offer same day delivery within Klang Valley by using Lalamove. Delivery fee depends on your address radius from our studio starting at MYR 10. Same Day Delivery is only applicable during business days and order must be made before 3PM to be eligible for this option.

To proceed, please select Same Day Delivery and proceed with payment. Please leave a note or contact us to arrange for delivery time.

We ship both locally and worldwide! 

 

Shipping times:

  • Local orders take 2-5 business days to be delivered to you and we ship within 2 business days.
  • International orders take 5-20 business days to be delivered and we ship within same 2 business days.
  • Shipping time might vary depending on location, shipment method and other factors. Please expect some delays during early collection release, festive season or due to custom clearance.

 

Shipping cost:

  • Peninsular Malaysia shipping fee starts at RM8 for parcel weight under 1 kg
  • East Malaysia shipping fee starts at RM13 for parcel weight under 1 kg
  • Singapore shipping fee starts at RM30 for parcel weight under 1 kg
  • For other countries, please refer our shipping fee schedule here.

Orders shipped outside of Malaysia may be subjected to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; ANAABU has no control over these charges, nor can ANAABU predicts what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

After your order is shipped out, you will receive a notification email with tracking number. You can track your parcel whereabout using the link provided or fill in tracking form here.

Please allow 24 hours for the status of the shipment to correctly display at courier page.

 

  • If you have bought the wrong color, size, or design, you can return and exchange the order within 14 days of receiving the items (subject to stock availability).
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
  • Strictly no returns are accepted if the items are faulty after washing or use.
  • To proceed with the return, log in to your account using the email that you used to purchase with us. Click on the order that you would like to return. Select the 'Request Return' button and proceed to submit the return request for the desired items.
  • If you are a Malaysian customer, you are eligible for Free Return. Once your Return Request is approved, you will receive a NinjaVan airway bill via email. You can either print the airway bill and patch it on top of the return parcel or write the airway bill number on the parcel. You can drop off your parcel at the nearest NinjaVan outlet or request pickup. If you prefer to use your own courier, please email us the tracking number. If you prefer to do a self-return at our studio, you may request it in the additional notes column.
  • If you are an international customer, the postage fee will be covered by you. Once your Return Request is approved, you will need to use your own courier to return your parcel.
  • Once your original order is received and inspected, we will send you an email to notify you that we have received it. 
  • We will proceed to refund your order in store credit. You will receive an email with a store credit code.
  • Next, you have to create a new order based on your exchange request. 
  • Please fill in the store credit code in the 'Discount Code' field to claim your store credit and proceed with payment for an additional fee, if any (shipping fee or additional order).
  • The store credit has no expiry date and you may still use the remaining amount for your next purchase anytime. 
  • Returns and exchanges for these reasons can only be done once for one order. 
  •  
  • If you have received a faulty product (any damaged, torn, or stained products overlooked by us) or if you have received incorrect items, you can return and exchange the order within 14 days of receiving the items.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
  • Strictly no returns are accepted if the items are faulty after washing or use.
  • Please prepare photos of the defective/incorrect items.
  • To proceed with the return, log in to your account using the email that you used to purchase with us. Click on the order that you would like to return. Select the 'Request Return' button and proceed to submit the return request for the faulty items. You will need to attach the defect/incorrect items photos.
  • If you are a Malaysian customer, once your Return Request is approved, you will receive a NinjaVan airway bill via email. You can either print the airway bill and patch it on top of the return parcel or write the airway bill number on the parcel. You can drop off your parcel at the nearest NinjaVan outlet or request pickup. If you prefer to use your own courier, please email us the tracking number.
  • If you are an international customer, once your Return Request is approved, you will need to use your own courier to return your parcel.
  • Once your original order is received and inspected, we will send you an email to notify you that we have received it.
  • Postage charge for return & exchange for these reasons will be covered by us. Please provide us with the postage fee receipt in the email reply.
  • We will proceed to refund your order + exchange postage fee in store credit.
  • Next, we will create a new order for you using the store credit and ship the new order to you.
  • The store credit has no expiry date and you may still use the remaining amount for your next purchase anytime, if any.

If you feel like the product is not right for you in any way, you can return the product to us in exchange for store credit within 14 days of receiving the parcel.

  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
  • Strictly no returns are accepted if the items are faulty after washing or use.
  • To proceed with the return, log in to your account using the email that you used to purchase with us. Click on the order that you would like to return. Select the 'Request Return' button and proceed to submit the return request for the desired items.
  • If you are a Malaysian customer, you are eligible for Free Return. Once your Return Request is approved, you will receive a NinjaVan airway bill via email. You can either print the airway bill and patch it on top of the return parcel or write the airway bill number on the parcel. You can drop off your parcel at the nearest NinjaVan outlet or request pickup. If you prefer to use your own courier, please email us the tracking number. If you prefer to do a self-return at our studio, you may request it in the additional notes column.
  • If you are an international customer, the postage fee will be covered by you. Once your Return Request is approved, you will need to use your own courier to return your parcel.
  • Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in store credit.
  • If your refund is approved, then your refund in store credit will be processed and an email will be sent to you within 3 working days.
  • Please note that your refund in store credit is not inclusive of the original shipping cost.

 

We are truly sorry that you have to experience that. If you received a faulty product, you can proceed with return as follows:

  • Refunds to the original method of payment are allowed only due to manufacture faults by us such as overlooked stains, torn and broken zip, etc.
  • Strictly no refunds if the items are faulty after washing or use.
  • To proceed with the return, log in to your account using the email that you used to purchase with us. Click on the order that you would like to return. Select the 'Request Return' button and proceed to submit the return request for the desired items.
  • If you are a Malaysian customer, once your Return Request is approved, you will receive a NinjaVan airway bill via email. You can either print the airway bill and patch it on top of the return parcel or write the airway bill number on the parcel. You can drop off your parcel at the nearest NinjaVan outlet or request pickup. If you prefer to use your own courier, please email us the tracking number.
  • If you are an international customer, once your Return Request is approved, you will need to use your own courier to return your parcel.
  • Postage charge for return & exchange for these reasons will be covered by us. Please provide us with the postage fee receipt in the email reply.
  • Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
  • If your returns are approved, then your refund request will be processed to your original method of payment within 10 business days.
  • Please note that your refund is not inclusive of the original shipping cost.
  •  

Only regular priced items are eligible for exchange and refund, unfortunately sale items cannot be exchanged and refunded.

  • To proceed with a return, log in to your account using the email that you used to purchase with us. 
  • Click on the order that you would like to return.
  • Select the 'Request Return' button and proceed to submit the return request for the desired items.
  • You will receive an approval/rejection email from us within 3 working days.

We understand if you have made an impulsive order.

You can cancel your order within two (2) hours upon purchase, or before the order is being processed for shipment, whichever comes earlier.

Please email our Customer Service at hello@anaabu.co to proceed with the cancellation. Our team will review and proceed with the cancellation if the request is within the rules.

Refund will be made as follows:

  •  
  • Payment via iPay88 (within Malaysia): 3% charge
  • Payment via Paypal: 5% charge
  • Overseas payment made using Credit Card/iPay88: 3% + RM10 charge

 

Our rewards program offers endless rewards using point system. You can earn more discounts with more points. You can also upgrade your level to VIP tiers once you reach certain points.

How does it work?

  • Sign up with us to be eligible for rewards.
  • Earn your points by placing orders and engaging with us.
  • Redeem your points for more cashback and enjoy more rewards with VIP program


  • Create an account : 500points
  • Birthday rewards: 2000 points
  • Place an order: 1 point for MYR 1
  • Subscribe to newsletter : 50 points
  • Leave a review: 50-80 points
  • Follow our Instagram: 50 points
  • Share to Facebook: 50 points


Once you are logged in to your account, you can see your reward point balance at rewards widget at the left sidebar of the website. You can claim your point by clicking 'Redeem' next to your eligible rewards.

Your eligible rewards: 

1000 points = MYR 10 off

2000 points = MYR 20 off

3000 points = MYR 30 off

Once you collect your points and reach certain level, you can earn more discounts:

  • Bronze (reach 5000 points): 1.2 points multifier/5% off discount on every purchase
  • Silver (reach 10 000 points): 1.4 points multifier/10% off discount on every purchase
  • Gold (reach 15 000 points): 1.6 points multifier/15% off discount on every purchase

    Unfortunately, our system does not allow for double discount code. Store credit is treated as discount code so it cannot be used with other discount codes.
    No, your point does not expire and you can use them anytime.

    Let's help each other out! 

    Refer our page to your friend by sharing your referral code to your friend.

    You will get MYR 10 off discount code and your friend will also get MYR 10 off for his/her first purchase 

    • Please click here to get your personalised referral code.
    • Copy and paste your referral code and share it to your friends.
    • Your friends will get their MYR 10 off of their first purchase and you will get MYR 10 off discount codes sent to your account for every purchase made by your friends. Enjoy more rewards if you share with more friends!